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Aug 1, 2004, 6:21pm

bill at activeworlds.com? i have a registry to send in and that account is no
longer in existance. does anyone know what the deal is?

Aug 1, 2004, 6:26pm

He has left aw ages ago


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Aug 1, 2004, 6:44pm

so what addy is used for registrys?
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Aug 1, 2004, 7:59pm

ray at activeworlds.com New tech support guy, just starting to get to know AW
apparently but good with servers.

- MR

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Aug 1, 2004, 9:00pm

Bill left AW?

Bill Hoover?

[View Quote] > ray at activeworlds.com New tech support guy, just starting to get to know AW
> apparently but good with servers.
>
> - MR
>
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Aug 1, 2004, 9:52pm

Yea

John

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Aug 1, 2004, 10:27pm

Do you mean you want to pay your world or cit? That would be
billing at activeworlds.com (I believe) ... unless you are talking something
else LOL.

LNH



--

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Aug 1, 2004, 10:34pm

actually he left on July 15th *he announced his leaving at AW Festival*.. so
not THAT long ago.. but yes.. ray at activeworlds would be the new contact in
his place.

-M

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Aug 1, 2004, 11:41pm

no, Bill and Billing is two differend things, lol

--
Tengel

www.3D-Nordic.com


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Aug 2, 2004, 4:12am

i want to send in the registry....not paying for anything
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Aug 2, 2004, 12:19pm

Hi Ciena,

Please send any requests to support at activeworlds.com


Thanks


E

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Aug 2, 2004, 12:27pm

Hey ENZO, Can I get a dounut? :]


--

Signed,
TheMask

:: Owner of Delusional-Minds Hosting ::
Free world hosting.. Just a T-Gram will do it.

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Aug 2, 2004, 1:03pm

Don't you mean a discount? *G*

John

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Aug 2, 2004, 1:14pm

If I wanted a discount, i'll drive there and work on something. :P


--

Signed,
TheMask

:: Owner of Delusional-Minds Hosting ::
Free world hosting.. Just a T-Gram will do it.

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Aug 2, 2004, 2:24pm

already did that. didnt get an answere yet and dont expect to anytime soon.
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Aug 2, 2004, 3:18pm

Hi Ciena,

Although I do not answer the support emails I do have access to them. Could
you please let me know the SUBJECT or FROM field information? Then I can
look for it.

Thanks


E

[View Quote]

Aug 2, 2004, 3:23pm

Bill often times handled support issues using the bill at activeworlds.com
instead of the support at activeworlds.com account which many of you are
familiar with. The address for support is still support at activeworlds.com
and an additional address of tech at activeworlds.com has been created.

Thanks


E


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Aug 2, 2004, 5:14pm

Yay!...

....

[View Quote] > Yea
>
> John
>
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Aug 2, 2004, 7:20pm

its ok i got the right address it was ray at activeworlds.com and got the
registry in ok thanx :)
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Aug 3, 2004, 12:44pm

You're welcome... although the address ray at activeworlds.com is NOT the
correct email address for sending registries to :)

Support at activeworlds.com and tech at activeworlds.com ARE the places to send
issues like this to.

We have several people who monitor various accounts. More than one person
should be able to find your emails and assist you in unresolved problems.
For instance, I have been unable to locate any previous email sent from
nikona at comcast.net in our support database. If I had I most certainly could
have assisted you personally. I could have loaded the registry before
responding to this thread. Emails sent to bill at activeworlds.com though
would not be searchable by anyone aside from Bill. The same holds true with
ray at activeworlds.com If a person goes on vacation or changes email address
then it might be some time (or maybe never) before we catch it and it may
even be necessary to call us. Getting in contact with us through the
newsgroup or relying on information conjectured here might make your
experience very difficult.

We try to make things as non-frustrating as we can. Customers should have
the confidence that their emails will be taken care of with expedience. We
can only assure this if we can find the emails though : )


E



[View Quote]

Aug 3, 2004, 6:26pm

Is it just me, or did you guys just have a meeting improving customer
support? :)

--

Signed,
TheMask

:: Owner of Delusional-Minds Hosting ::
Free world hosting.. Just a T-Gram will do it.

[View Quote]

Aug 3, 2004, 6:43pm

Either that or someone just went on a HR or Customer Care course.

- MR


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Aug 3, 2004, 6:46pm

Nah, it's just summer and we are all happy! ; )

E



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Aug 3, 2004, 7:02pm

WARNING! WARNING! GLARE ALERT!!! Heads up everyone! ENZO is happy ! *hands
out shades to everyone*

OUCH ! Casey just smacked me for that! LOL

We all looooooooooooove ENZO :D

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Aug 3, 2004, 7:53pm

Happy enough to give us a bit of a brief on Active Worlds Inc's current
status(es), future plans etc, maybe even a tech talk?

Now that would be rather cool, its been a while since weve actually had a
'progress report' for the actual company... perhaps a good time to go
reassuring your customers considering your fixing your customer-relations.

- Mark R

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Aug 3, 2004, 8:24pm

E N Z O ... doesn't your site have *autoresponders* ability for your emails?
They are simple to set up and people would at least know the email was
received. Please consider this ... a company that does not respond to emails
appears to not care, even if they do care ... how would we know if we get no
replies? I've seen this time and again, complaints that emails are not
replied to and folks don't know if the emails were actually received. At
least if you set even just one *autoresponder* for all accounts ... "Your
email was received, thank you!" ... at least we'd know your company emails
are getting to you!? You can also do *vacation responders*.

Respectfully...

LNH

--

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Aug 3, 2004, 9:22pm

I called aw and they told me to email the registry to ray at activeworlds.com.
so who do i send it to? u say one thing and when i called aw they said
another. which is it? i really would like to know as i send one in just
about every month.
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Aug 4, 2004, 12:51am

Happy enough to let me edit my AlphaWorld building radius stuff (which you keep ignoring my telegrams about)? Come on, man...I've been asking for a couple weeks now...

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Aug 4, 2004, 2:27am

If Rick says they are Support and Tech, then I'd use those :)

[View Quote] --
Elyk
kfoerst at sbcglobal.net

Aug 4, 2004, 10:06am

E N Z O, please can I borrow your summer... the summer here in Cornwall
(South-West UK) isn't very sunny and a little depressing.

Thanks
John

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