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Dec 20, 2000, 10:20pm

I guess active worlds loves to take the money and provide no service. I
have renewed my world (11/30/00) by charge card and received a receipt by
email stating this was accepted. My citizenships renewed almost
immediately, but the world did not. Then the fun began .......

12/05/00 - sent an email to aw asking what the problem was. They blamed it
on the server being down. OK I gave them that as I knew it was down.

12/15/00 - 10 days later I resent a new email explaining my problem, again
asking for them to renew my world. My mistake was to include all the
information on the receipt except the world name. I couldn't understand why
with all the technology they couldn't look it up themselves as they had all
the other info about me.
I replied to the email as instructed with the world name.

12/18/00 - resent a new email with all the info + the world name, again
asking for them to renew my world. This time no reply and no world renewal.

12/19/00 - resent same email asking for a renewal or a full refund if this
cannot be accomplished. This time I sent a copy of the email to Enzo.

12/20/00 - allmost to the point of one day left and still no reply from
anyone!!!


I'm almost had it with this crap. What does a guy need to do to get action.
They took my money the same day I originally renewed (shows on my credit
card bill). They also replied to several emails at first then nothing
since.


Peeved of person!

Dec 20, 2000, 10:25pm

I would call and get it straightened out.
Every company on the planet is hard to at times deal with via email.

If i have an aw related problem, I always call and talk to them right
then and there.
If the person that needs to straighten it out isnt around, then i call
till i get them

Z!

[View Quote] > I guess active worlds loves to take the money and provide no service. I
> have renewed my world (11/30/00) by charge card and received a receipt by
> email stating this was accepted. My citizenships renewed almost
> immediately, but the world did not. Then the fun began .......
>
> 12/05/00 - sent an email to aw asking what the problem was. They blamed it
> on the server being down. OK I gave them that as I knew it was down.
>
> 12/15/00 - 10 days later I resent a new email explaining my problem, again
> asking for them to renew my world. My mistake was to include all the
> information on the receipt except the world name. I couldn't understand why
> with all the technology they couldn't look it up themselves as they had all
> the other info about me.
> I replied to the email as instructed with the world name.
>
> 12/18/00 - resent a new email with all the info + the world name, again
> asking for them to renew my world. This time no reply and no world renewal.
>
> 12/19/00 - resent same email asking for a renewal or a full refund if this
> cannot be accomplished. This time I sent a copy of the email to Enzo.
>
> 12/20/00 - allmost to the point of one day left and still no reply from
> anyone!!!
>
>
> I'm almost had it with this crap. What does a guy need to do to get action.
> They took my money the same day I originally renewed (shows on my credit
> card bill). They also replied to several emails at first then nothing
> since.
>
>
> Peeved of person!
>
>

--
Chris Waddell
dmonix at home.com
www.dmonix.net

Dec 21, 2000, 1:01am

Should I call collect, reverse the charges...... or bill them??????? Why
the hell do they have on line registration and renewal if you HAVE to call??
Doesnt that defeat the purpose?


[View Quote]

Dec 21, 2000, 1:21am

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yes it does defeat the purpose.
And indoing so when I would call, i would tell them all the things you
have been through to have this done.
Thus showing them their mistakes.
Sorry, have the ppl I deal with from my ISP to anything else i have on
line, I call, then i know that I am talkin to someone right then and there
and i make sure they get it done.

Just my opinion, but it works fine for me.

:)

Z!

[View Quote] > Should I call collect, reverse the charges...... or bill them??????? Why
> the hell do they have on line registration and renewal if you HAVE to call??
> Doesnt that defeat the purpose?
>
>
[View Quote] --
Chris Waddell
dmonix at home.com
www.dmonix.net


--------------080807040702050001060603
Content-Type: text/html; charset=us-ascii
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<html><head></head><body>yes it does defeat the purpose.<br>
And indoing so when I would call, i would tell them all the things you have been through to have this done.<br>
Thus showing them their mistakes.<br>
Sorry, have the ppl I deal with from my ISP to anything else i have on line,
I call, then i know that I am talkin to someone right then and there<br>
and i make sure they get it done.<br>
<br>
Just my opinion, but it works fine for me.<br>
<br>
:)<br>
<br>
Z!<br>
<br>
[View Quote]

Dec 21, 2000, 1:29am

Erm... did you try restarting the world server? After the server came
back up, everyone had to reboot their own world servers in order to get
them working again. I'm assuming this is a stupid question, but just
thought I'd ask...

[View Quote] --
Goober King
Stupid questions from stupid people...
rar1 at acsu.buffalo.edu

Dec 21, 2000, 3:32pm

Well it has happened, down to less than 1/2 day left and it is renewed. =0)
Go COF go!


[View Quote]

Dec 21, 2000, 7:04pm

[View Quote] Just for the european users, how the hell can you contact them like that
without ending up with a majorly expensive phone bill. I live in Norway, and
as far as I have registered, there is no such thing as collect calls either.
:( Norway-USA calls = damn expensive!!!!

oyo, M a g n u s


[View Quote]

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