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apparentely a thread has been thwacked... (Community)
apparentely a thread has been thwacked... // Community
Jul 16, 2003, 5:56pm
[View Quote]count dracula wrote:
> Typical AW response. Bash you and never bother to explain why.
> I was threted with beeing banned from AW. If the reason is that I am not
> supposed to enter private univereses, that is surely a thing between
me and
> the universe owner, not the hoster of the universe.
> I also belive we have come to the conclusion that the EULA do not
reach to
> the ini file and furthemore, it should be viewable whenever one want; not
> only by reinstalling the programm.
> In the gram there was noting mentioned about you not wanting me to enter
> private univereses, simply that it is against EULA to surf ports.
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Isn't it as simple as requiring people to pay money for citizenships and
disallow universal tourist access? So, if it were private, they could
have some sort of form on their website that does that automatically
(registers citizenships via website), or, do it themselves with
universal CT.
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Jul 16, 2003, 6:01pm
According to Calpentara's post, he only meant to ask Count Dracula not to try getting into private universes hosted by AW. ("All I was doing was asking in a rather stern manner "Don't go into private universes" that is all.")
I'm betting that if Cal had asked CD in polite terms (minus the threats) to stop universe-browsing, CD would have been much more willing to comply. Instead, Cal grabs the EULA and spews off something that is completely false to try and enforce his position legally. Could be that Cal was simply having a bad day (he's usually very polite and responsive), but there's no reason to take it out on customers.
Do:
1) Treat (your few and precious remaining) customers with respect
2) Provide real reasoning rather than invented bull that is convenient at the time
Do not:
1) Threaten users with citizenship revocation on a first offense
2) Act like a bully
Now if Cal or another AWI staffer had contacted CD on a previous offense exactly like this one, then matters might be different. But for a first time, this is close to the worst customer relation skill I've ever seen - especially for something which isn't clearly expressed in the EULA. My guess is that there's a hidden clause in the EULA that says "By accepting this EULA, you hereby agree that AWI or its nominal equivalent may do whatever it wants, whenever it wants, wherever it wants."
PS: Making the thread off-limits made AWI's position considerably weaker. By closing the thread, you basically proved the point that you were caught in the wrong and didn't feel up to taking any criticism over it. Way to go! :P
[View Quote]john wrote:
> I belive you cant if they suspend your account because they reserve the
> right to suspend your account?
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Jul 16, 2003, 6:52pm
*claps, lol!*
[View Quote]"shred" <shred at myrealbox.com> wrote in message
news:3f15af06 at server1.Activeworlds.com...
> According to Calpentara's post, he only meant to ask Count Dracula not to
try getting into private universes hosted by AW. ("All I was doing was
asking in a rather stern manner "Don't go into private universes" that is
all.")
>
> I'm betting that if Cal had asked CD in polite terms (minus the threats)
to stop universe-browsing, CD would have been much more willing to comply.
Instead, Cal grabs the EULA and spews off something that is completely false
to try and enforce his position legally. Could be that Cal was simply having
a bad day (he's usually very polite and responsive), but there's no reason
to take it out on customers.
>
> Do:
> 1) Treat (your few and precious remaining) customers with respect
> 2) Provide real reasoning rather than invented bull that is convenient at
the time
>
> Do not:
>
> 1) Threaten users with citizenship revocation on a first offense
> 2) Act like a bully
>
> Now if Cal or another AWI staffer had contacted CD on a previous offense
exactly like this one, then matters might be different. But for a first
time, this is close to the worst customer relation skill I've ever seen -
especially for something which isn't clearly expressed in the EULA. My guess
is that there's a hidden clause in the EULA that says "By accepting this
EULA, you hereby agree that AWI or its nominal equivalent may do whatever it
wants, whenever it wants, wherever it wants."
>
> PS: Making the thread off-limits made AWI's position considerably weaker.
By closing the thread, you basically proved the point that you were caught
in the wrong and didn't feel up to taking any criticism over it. Way to go!
:P
>
> john wrote:
>
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Jul 16, 2003, 8:51pm
Amen.
Jul 16, 2003, 9:49pm
1st offense on Cal's part. Sheesh. Ya screw up once and you get a lecture.
:P
SW Chris
[View Quote]"shred" <shred at myrealbox.com> wrote in message
news:3f15af06 at server1.Activeworlds.com...
> According to Calpentara's post, he only meant to ask Count Dracula not to
try getting into private universes hosted by AW. ("All I was doing was
asking in a rather stern manner "Don't go into private universes" that is
all.")
>
> I'm betting that if Cal had asked CD in polite terms (minus the threats)
to stop universe-browsing, CD would have been much more willing to comply.
Instead, Cal grabs the EULA and spews off something that is completely false
to try and enforce his position legally. Could be that Cal was simply having
a bad day (he's usually very polite and responsive), but there's no reason
to take it out on customers.
>
> Do:
> 1) Treat (your few and precious remaining) customers with respect
> 2) Provide real reasoning rather than invented bull that is convenient at
the time
>
> Do not:
>
> 1) Threaten users with citizenship revocation on a first offense
> 2) Act like a bully
>
> Now if Cal or another AWI staffer had contacted CD on a previous offense
exactly like this one, then matters might be different. But for a first
time, this is close to the worst customer relation skill I've ever seen -
especially for something which isn't clearly expressed in the EULA. My guess
is that there's a hidden clause in the EULA that says "By accepting this
EULA, you hereby agree that AWI or its nominal equivalent may do whatever it
wants, whenever it wants, wherever it wants."
>
> PS: Making the thread off-limits made AWI's position considerably weaker.
By closing the thread, you basically proved the point that you were caught
in the wrong and didn't feel up to taking any criticism over it. Way to go!
:P
>
> john wrote:
>
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Jul 16, 2003, 9:51pm
Of course I guess shred is right tho. I haven't looked into the matter
much.
Chris
[View Quote]"sw chris" <chrisw10 at skywalkeronline.net> wrote in message
news:3f15e493$1 at server1.Activeworlds.com...
> 1st offense on Cal's part. Sheesh. Ya screw up once and you get a
lecture.
> :P
>
> SW Chris
>
> "shred" <shred at myrealbox.com> wrote in message
> news:3f15af06 at server1.Activeworlds.com...
to
> try getting into private universes hosted by AW. ("All I was doing was
> asking in a rather stern manner "Don't go into private universes" that is
> all.")
> to stop universe-browsing, CD would have been much more willing to comply.
> Instead, Cal grabs the EULA and spews off something that is completely
false
> to try and enforce his position legally. Could be that Cal was simply
having
> a bad day (he's usually very polite and responsive), but there's no reason
> to take it out on customers.
at
> the time
> exactly like this one, then matters might be different. But for a first
> time, this is close to the worst customer relation skill I've ever seen -
> especially for something which isn't clearly expressed in the EULA. My
guess
> is that there's a hidden clause in the EULA that says "By accepting this
> EULA, you hereby agree that AWI or its nominal equivalent may do whatever
it
> wants, whenever it wants, wherever it wants."
weaker.
> By closing the thread, you basically proved the point that you were caught
> in the wrong and didn't feel up to taking any criticism over it. Way to
go!
> :P
the
>
>
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Jul 17, 2003, 3:37am
Hi everyone:
[View Quote]"shred" <shred at myrealbox.com> wrote in message
news:3f15af06 at server1.Activeworlds.com...
> Do:
> 1) Treat (your few and precious remaining) customers with respect
> 2) Provide real reasoning rather than invented bull that is convenient at
the time
>
> Do not:
>
> 1) Threaten users with citizenship revocation on a first offense
> 2) Act like a bully
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Ohh......So does this mean that ISPs shouldn't terminate someone's access
simply because they're a "first time" spammer??? GIMME A BREAK!!!!
It may be a different situation, but the analogy is the same.
PC Hamster
P.S.: In the spirit of the Community NG Guidelines, I propose we move this
to the General Discussion group. :-)
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Jul 17, 2003, 4:07am
[View Quote]pc hamster wrote:
> Ohh......So does this mean that ISPs shouldn't terminate someone's access
> simply because they're a "first time" spammer??? GIMME A BREAK!!!!
>
> It may be a different situation, but the analogy is the same.
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No, the analogy isn't even in the same ballpark. Spamming is a far more serious offense than modifying the aworld.ini file to connect to other universes. Spamming is also expressly forbidden in the terms of usage agreement in most, if not all, major ISPs. Whereas modifying the aworld.ini file is *not* expressly forbidden in the AW EULA, and it's even promoted by AWI in the help files to fix problems. Unless the EULA gives AWI the right to do anything it wants, then Count Dracula wasn't actually breaking any EULA rules.
Speaking of the EULA, take note that modifying the aworld.ini file does not constitute as altering the software. INI files are simply configuration files meant to store settings for software. Unless I'm mistaken, modifying Windows' registry doesn't mean that I'm altering the software or breaking the EULA.
What I was trying to get through here is this: a response must be appropriate for a given situation. Comparing spamming and modifying INI files is like comparing murder and shoplifting. You don't shoot someone for shoplifting, and you certainly don't threaten a paying citizen with universal banning over something as harmless as port surfing. CD should have been politely asked to stop and the whole thing probably would've ended then and there. If it hadn't, then AWI could have taken further action as necessary. What's the harm in trying the polite route first? You'd be surprised what it does for customer relations.
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