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Feb 13, 2001, 11:41pm

This is a problem for me in both version of Active Worlds. I seem to freeze
no matter what I have open, even if nothing, besides Active Worlds.

Feb 13, 2001, 11:59pm

Do you have Direct X installed? If so, what version...


~Joeman

[View Quote]

Feb 14, 2001, 2:29am

I had DirectX 7 and just installed 8. It seems to be working better since I
updated my video driver and lowered the hardware acceleration of the driver,
but crashes are still quite frequent.
[View Quote]

Feb 14, 2001, 2:32am

Here's my dxdiag's info

------------------
System Information
------------------
Time of this report: 2/5/2001, 15:26:41
Machine name: cutecat
Operating System: Microsoft Windows ME (4.90, Build 3000)
Language: English (Regional Setting: English)
System Manufacturer: VIA Technologies, Inc.
System Model: VT82C597
BIOS: Award Modular BIOS v4.51PG
Processor: AMD-K6(tm) 3D processor, MMX, 3DNow, ~500MHz
Memory: 128MB RAM
Page File: 167MB used, 227MB available
DirectX Version: DirectX 8.0 (4.08.00.0400)
DX Setup Parameters: /PackageInstall
DxDiag Version: 4.08.00.0400

------------
DxDiag Notes
------------
DirectX Files Tab: No problems found.
Display Tab 1: The file macxw4.drv is uncertified, which means that it
has not been tested by Microsoft's Windows Hardware Quality Labs. You may
be able to get a certified driver from the manufacturer of the hardware
device.
Sound Tab 1: No problems found.
Music Tab: No problems found.
Input Tab: No problems found.
Network Tab: The file dpmplay.dll, needed for the service provider
'Play on HEAT', is missing. You should reinstall DirectX.
You should reinstall DirectX to get the latest version.

------------------
DirectX Components
------------------
ddraw.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 344064
bytes
ddraw16.dll: 4.07.00.0700 English Final Retail 6/8/2000 17:00:00 28496
bytes
ddrawex.dll: 4.87.00.0700 English Final Retail 6/8/2000 17:00:00 36864
bytes
ddraw.vxd: 4.07.00.0700 English Final Retail 6/8/2000 17:00:00 30469
bytes
ddhelp.exe: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 41984
bytes
dxapi.sys: 4.87.00.0700 English Final Retail 6/8/2000 17:00:00 2416 bytes
d3d8.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 1062400
bytes
d3dref8.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 236544
bytes
d3dim.dll: 4.07.00.0700 English Final Retail 6/8/2000 17:00:00 638976
bytes
d3dim700.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 872960
bytes
d3dref.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 140800
bytes
d3dramp.dll: 4.07.00.0700 English Final Retail 6/8/2000 17:00:00 606208
bytes
d3drgbf.dll: 4.02.00.1054 English Final Retail 7/1/1997 13:06:42 58880
bytes
d3drg16f.dll: 4.02.00.1054 English Final Retail 7/1/1997 13:07:56 72192
bytes
d3drm.dll: 4.06.02.0436 English Final Retail 6/8/2000 17:00:00 446464
bytes
d3dxof.dll: 4.06.02.0436 English Final Retail 6/8/2000 17:00:00 118784
bytes
d3dpmesh.dll: 4.06.02.0436 English Final Retail 6/8/2000 17:00:00 102400
bytes
dplayx.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 245760
bytes
dpmodemx.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 36864
bytes
dpwsockx.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 77824
bytes
dplaysvr.exe: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 45056
bytes
dpnsvr.exe: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 69632
bytes
dpnet.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 237568
bytes
dpnlobby.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 98304
bytes
dpnwsock.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 118784
bytes
dpnaddr.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 90112
bytes
dpnmodem.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 110592
bytes
dpvoice.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 282624
bytes
dpvsetup.exe: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 122880
bytes
dpvvox.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 184320
bytes
dpvacm.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 90112
bytes
dpvhelp.exe: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 81920
bytes
dinput.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 176128
bytes
dinput8.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 204800
bytes
dinput.vxd: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 10874
bytes
dimap.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 102400
bytes
diactfrm.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 307200
bytes
vjoyd.vxd: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 33361
bytes
joyhid.vxd: 4.88.00.0400 English Final Retail 11/3/2000 14:35:22 13055
bytes
joy.cpl: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 155648
bytes
gcdef.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 249856
bytes
gchand.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 6144
bytes
pid.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 40960
bytes
gameenum.sys: 4.07.01.3000 English Final Retail 6/8/2000 17:00:00 10608
bytes
hidgame.sys: 4.07.01.3000 English Final Retail 6/8/2000 17:00:00 8912 bytes
dsound.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 455680
bytes
dsound3d.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 1339392
bytes
dsound.vxd: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 48171
bytes
dswave.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 15360
bytes
dsdmo.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 176128
bytes
dsdmoprp.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 66560
bytes
dmusic.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 94208
bytes
dmusic16.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 11008
bytes
dmusic32.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 28672
bytes
dmband.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 25600
bytes
dmcompos.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 59392
bytes
dmime.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 168960
bytes
dmloader.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 30720
bytes
dmstyle.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 110080
bytes
dmsynth.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 130048
bytes
dmscript.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 78336
bytes
dx7vb.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 600576
bytes
dx8vb.dll: 4.08.00.0400 English Final Retail 11/3/2000 14:35:22 1069056
bytes
amstream.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 63488
bytes
devenum.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 52224
bytes
dxmasf.dll: 6.04.07.1113 English Final Retail 12/6/2000 17:18:18 525008
bytes
mciqtz.drv: 4.00.96.0729 English Final Retail 11/3/2000 14:35:22 11776
bytes
mciqtz32.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 33792
bytes
mpg2splt.ax: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 141312
bytes
qcap.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 167936
bytes
qdv.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 229888
bytes
qdvd.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 344064
bytes
quartz.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 956416
bytes
quartz.vxd: 4.00.00.0501 English Final Retail 11/3/2000 14:35:22 5672
bytes
strmdll.dll: 4.01.00.3857 English Final Retail 6/8/2000 17:00:00 252736
bytes
vidx16.dll: 0.00.00.0000 English Final Retail 11/3/2000 14:35:22 10240
bytes
iac25_32.ax: 2.00.05.0050 English Final Retail 6/8/2000 17:00:00 198656
bytes
ir41_32.ax: 4.31.16.0002 English Final Retail 6/8/2000 17:00:00 857600
bytes
ir41_qc.dll: 0.00.00.0000 English Final Retail 6/8/2000 17:00:00 135168
bytes
ir41_qcx.dll: 0.00.00.0000 English Final Retail 6/8/2000 17:00:00 352256
bytes
ir50_32.dll: 5.1026.15.0041 English Final Retail 6/8/2000 17:00:00 753664
bytes
ir50_qc.dll: 5.00.63.0038 English Final Retail 6/8/2000 17:00:00 212992
bytes
ir50_qcx.dll: 5.00.64.0038 English Final Retail 6/8/2000 17:00:00 196608
bytes
ivfsrc.ax: 5.03.02.0038 English Final Retail 6/8/2000 17:00:00 139264
bytes
mswebdvd.dll: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 245248
bytes
msdvdopt.dll: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 74512
bytes
ks.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 117600
bytes
ksproxy.ax: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 116224
bytes
ksuser.dll: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 4096
bytes
stream.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 41920
bytes
mspclock.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 4800
bytes
mspqm.sys: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 4848
bytes
mskssrv.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 6368
bytes
swenum.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 3456
bytes
mstee.sys: 4.90.3000.0400 English Final Retail 11/3/2000 14:35:22 4896
bytes
mpg2splt.ax: 6.03.01.0400 English Final Retail 11/3/2000 14:35:22 141312
bytes
nabtsfec.sys: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 78448
bytes
ccdecode.sys: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 13520
bytes
vbisurf.ax: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 30992
bytes
msyuv.dll: 4.90.00.3000 English Final Retail 6/8/2000 17:00:00 32768
bytes
kstvtune.ax: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 54544
bytes
ksxbar.ax: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 40720
bytes
kswdmcap.ax: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 84752
bytes
vfwwdm32.dll: 4.90.00.3000 English Final Retail 6/8/2000 17:00:00 69632
bytes
wstdecod.dll: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 56592
bytes
msdv.sys: 4.90.3000.0000 English Final Retail 6/8/2000 17:00:00 45744
bytes

---------------
Display Devices
---------------
Card name: RAGE LT PRO AGP 2X (English)
Manufacturer: ATI Tech. - Enhanced
Chip type: Mach64LT Rev
DAC type: Internal
Device ID: Enum\PCI\VEN_1002&DEV_4C42&SUBSYS_00441002&REV_DC\000800
Display Memory: 8.0 MB
Current Mode: 800 x 600 (16 bit)(optimal refresh rate)
Monitor: Plug and Play Monitor
Monitor Max Res: 1600,1200
Driver Name: macxw4.drv
Driver Version: 4.11.01.2560 (English)
DDI Version: 6
Driver Attributes: Final Retail
Driver Date/Size: 4/1/1999 22:24:38, 266816 bytes
Driver Certified: No
WHQL Date Stamp: n/a
VDD: *vdd,*vflatd
Mini VDD: macxw4.vxd
Mini VDD Date: , 0 bytes
Device Identifier: {D7B71EE2-0F02-11CF-1B60-452078C2C935}
Vendor ID: 0x1002
Device ID: 0x4C42
SubSys ID: 0x00441002
Revision ID: 0x00DC
Registry: OK
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
DDraw Test Result:
D3D Test Result:
AGP Test Result:

-------------
Sound Devices
-------------
Description: YAMAHA DS-XG Direct Sound Driver
Device ID:
PCI\VEN_1073&DEV_000D&SUBSYS_000D1073&REV_03\BUS_00&DEV_14&FUNC_00
Manufacturer ID: 37
Product ID: 27
Type: VXD
Driver Name: YDSXG.VXD
Driver Version: 4.05.00.1024 (English)
Driver Attributes: Final Retail
Driver Certified: Yes
Date and Size: 1/19/1999 15:29:34, 953998 bytes
Other Files: ydsxg.vxd
Driver Provider: YAMAHA
HW Accel Level: Full
Registry: OK
Sound Test Result:

-----------
DirectMusic
-----------
DLS Path: C:\WINDOWS\system32\drivers\gm.dls
Version: 1.00.16.0002
Ports:
Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS,
Internal, Default Port
MIDI Mapper, Hardware (Not Kernel Mode), Output, No DLS, Internal
DS-XG MPU401 OUT, Hardware (Not Kernel Mode), Output, No DLS,
External
DS-XG Synthesizer, Hardware (Not Kernel Mode), Output, No DLS,
Internal
DS-XG MPU401 IN, Hardware (Not Kernel Mode), Input, No DLS,
External
Registry: OK
Music Test Result:

-------------
Input Devices
-------------
Device Name: Microsoft SideWinder game pad
Driver Name: MSGAME.VXD
Driver Version: 3.00.00.0000 (English)
Driver Attributes: Final Retail
Date and Size: 6/8/2000 17:00:00, 21165 bytes

Poll w/ Interrupt: Yes
Registry: OK

-------------
Input Drivers
-------------
Registry Key: msjstick.drv<0003>
Active: Yes
DeviceID:
YDSXG\*YMH0101\PCI&VEN_1073&DEV_000D&SUBSYS_000D1073&REV_03&BUS_00&DEV_14&FU
NC_00
Matching DevID: YDSXG\*YMH0101
16-bit Driver: msjstick.drv
32-bit Driver: vjoyd.vxd


----------------------------
DirectPlay Service Providers
----------------------------
Serial Connection For DirectPlay - Registry: OK, File: dpmodemx.dll
(4.08.00.0400)
Modem Connection For DirectPlay - Registry: OK, File: dpmodemx.dll
(4.08.00.0400)
Internet TCP/IP Connection For DirectPlay - Registry: OK, File: dpwsockx.dll
(4.08.00.0400)
IPX Connection For DirectPlay - Registry: OK, File: dpwsockx.dll
(4.08.00.0400)
Play on HEAT - Registry: OK, File: dpmplay.dll (<File Missing>)
DirectPlay8 IPX Service Provider - Registry: OK, File: dpnwsock.dll
(4.08.00.0400)
DirectPlay8 TCP/IP Service Provider - Registry: OK, File: dpnwsock.dll
(4.08.00.0400)
DirectPlay8 Modem Service Provider - Registry: OK, File: dpnmodem.dll
(4.08.00.0400)
DirectPlay8 Serial Service Provider - Registry: OK, File: dpnmodem.dll
(4.08.00.0400)
DirectPlay Test Result:

-------------------------
DirectPlay Lobbyable Apps
-------------------------
Scrabble v2.0 (DX7) - Registry: OK, ExeFile: Scrabble v2.0.exe ()

------------------------------------
Inactive Display Entries in Registry
------------------------------------
None

----------------------------------
Inactive Sound Entries in Registry
----------------------------------
None

Feb 14, 2001, 12:59pm

Felix, email me at support at activeworlds.com with all of this info- I noticed
a few things with this and will go over them with you =)

I just need it in email so that I can track things properly.

Facter
AW Support.

[View Quote]

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