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Sep 1, 2001, 1:46am

I am having the same problem with non-functioning priv pwds for 2 free
citizenships from a world I purchased 8/29 and one older existing account.
I contacted support at activeworlds.com 8/30 - still no response which in my
experience is unusual. I usually hear back from them the same day.

Keeping my fingers crossed and waiting patiently for an answer from support.

SAV

Sep 1, 2001, 1:46am

I am having the same problem with non-functioning priv pwds for 2 free
citizenships from a world I purchased 8/29 and one older existing account.
I contacted support at activeworlds.com 8/30 - still no response which in my
experience is unusual. I usually hear back from them the same day.

Keeping my fingers crossed and waiting patiently for an answer from support.

SAV

Sep 1, 2001, 12:39pm

I sent another message to support after reading this group this morning. I
see that most people view this problem as an error in entering the Priv
PWD - not a system problem. I want to clarify that I am not new to AW and
know how to set a priv pwd, and the difference between regular pwd and a
priv pwd. If this problem effected everyone's accounts, there would be no
need to post here. Checking with friends in AW there are few that are
experiencing this problem so it is easy for others to tend to believe this
is a user error instead of a system error. I hope everyone having this
problem emails support so that this problem comes to thier attention.
Hopefully support at activeworlds.com will read my emails and give me more
credibility than the average newsgroup user.

SAV

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