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TS serial not working anymore About Truespace Archives These pages are a copy of the official truespace forums prior to their removal somewhere around 2011. They are retained here for archive purposes only. TS serial not working anymore // New Users 1  |   Order by default Post by PrimMac // Nov 20, 2006, 10:13am PrimMac Total Posts: 78 Hello all, It's been a while. I have been exploring alternatives to trueSpace or programs I might use side-by-side with TS. Truth be told, TS has a series of tools I've yet to find on any other program, and I would like to continue using it. In any case, it's been a few months since I last used TS and I uninstalled it from my machine. I forgot, however, to remove the 7.11 patch. When I installed again and ran it, it asked for my serial number, despite that I had entered it in the install process per se. So I enter it again, but it says that the number is incorrect. I uninstall again, this time I remove the patch, and install again, without the patch. Still it keeps asking for my serial number. Does anyone have any idea what I might do? Thanks. PrimMac Post by Steinie // Nov 20, 2006, 10:38am Steinie Total Posts: 3667 Until someone from Caligari gives you a definitive answer I would clear traces in the Registry and start over. Don't play with registry unless you know what your doing! Number lock on and Cap Lock off? Post by TomG // Nov 20, 2006, 6:01pm TomG Total Posts: 3397 As ever with issues like serial numbers, do email tech support or customer services directly, or even call us on the phone. While we check these message boards pretty often, it is nowhere near as often as we check our email our answer our phones :) And then there is always the possibility that a forum post will not be spotted, compared to an email that will always be seen. It's not that it's wrong to post here on the forums, just that the matter won't get the attention it deserves as quickly as it deserves, and you'll be left waiting longer than you need to be. So contact us! :) You'll find the relevant emails and phone numbers at: http://www.caligari.com/Help/ContactUs/defaultnew.asp?Cate=About&SubCate=Contact Here are the emails: Tech Support (the best bet in this case): http://forms.caligari.com/forms/tech_frm2.html Customer Services: custsrv@caligari.com HTH! Tom Post by PrimMac // Dec 4, 2006, 10:58am PrimMac Total Posts: 78 Thanks for your replies. I was able to fix the problem by cleaning up the registry with a regcleaner. I'll keep in mind to contact Tech Support next time something like this happens. Post by Steinie // Dec 4, 2006, 5:08pm Steinie Total Posts: 3667 Glad it worked! Now have some fun.:)

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