True Place - cannot log on

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True Place - cannot log on // Archive: Tech Forum

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Post by kena // Jan 18, 2008, 3:16pm

kena
Total Posts: 2321
pic
I have changed my user name - changed my password...

All that happens when I log on is it says connecting, then it prompts for the logon again.


Any help with this?


I know it's not my firewall because I disabled it

also tried disabling the virus scan.

Connection to the internet is good too.

Post by jamesmc // Jan 18, 2008, 3:23pm

jamesmc
Total Posts: 2566
I think the username and password is the same when you buy stuff, like right before you click on the license agreement. At least that's the way it is for me.

Post by Steinie // Jan 18, 2008, 4:06pm

Steinie
Total Posts: 3667
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I usually get the same results when I have the wrong server and port selected.

Post by kena // Jan 18, 2008, 4:20pm

kena
Total Posts: 2321
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I think the username and password is the same when you buy stuff, like right before you click on the license agreement. At least that's the way it is for me.

Actually, I chose a different truespace username, so have to use that to login with. It currently matches my forum name

I usually get the same results when I have the wrong server and port selected.Where in TS7.5 do you change/check that?

Post by 3dvisuals dude // Jan 18, 2008, 5:19pm

3dvisuals dude
Total Posts: 1703
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Where in TS7.5 do you change/check that?

To set your current trueSpace Network destinations as to which server to use and which portal number to use on that server the directions are in the following post here:

http://forums1.caligari.com/truespace/showpost.php?p=43977&postcount=30 (http://forums1.caligari.com/truespace/showpost.php?p=43977&postcount=30)

What you are describing above often happens when a server is temporarily down too, or when a network address which is configured within your trueSpace Network settings (settable by the method in the link above) is unavailable after it has been reconfigured to a different portal on the server end.

Using the method above, to connect to the truePlace Meetingroom you would be setting your Network addresses to:

DefServer=

tpportal.caligari.com

(note that tsportal caligari.com is the default there and goes to the wrong server, not to the public truePlaces server where everyone else usually goes.)

and DefServerPort=

1111

Hope that helps.

Post by kena // Jan 18, 2008, 6:22pm

kena
Total Posts: 2321
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OK - I had tsportal.caligari.com instead of tpportal.caligari.com
changing it to tpportal got me logged in.

I hope that this means that I can join in next Thursday if I am able to get home in time.

Thank you 3D!!!!

Post by 3dvisuals dude // Jan 18, 2008, 6:37pm

3dvisuals dude
Total Posts: 1703
pic
OK - I had tsportal.caligari.com instead of tpportal.caligari.com
changing it to tpportal got me logged in.

I hope that this means that I can join in next Thursday if I am able to get home in time.

Thank you 3D!!!!

My pleasure guy.

Yep, as long as the network settings point to the ones I indicated above here and the truePlaces server is up you should be able to log in there on Thursdays with no problems at all.:)

See you there!

- 3dvisuals dude
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