Thread

concerning Xelagot bug reports (Bots)

concerning Xelagot bug reports // Bots

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xelag

Jul 24, 2002, 1:22pm
Dear Xelagot users,

As stated on my pages, bug reports (and suggestions) about Xelagots
are to be sent to my email address
xelag at 3dee.nl

Most people do that correctly, but some insist in following their own
ideas about how this should be done, even up to the point of writing
to me saying "Would it really have killed you to answer my questions
in the newsgroup so everyone would know where things are at?". It is
my privilege to decide on these matters. I have a certain degree of
tolerance for newbies and jounger people, who do not yet know their
way around, but very little tolerance otherwise. Every bug report or
suggestion makes me spend time, sometimes a considerable amount, to
handle it. I do this without charging expenses, but only according to
my own terms. I also expect politeness from users, even if I do not
garantee a successful handeling of all matters. But I do try to solve
bugs and other problems according to my capacity. And I do *not* enter
into long discussions about why I chose to receive reports only by
email.

I hope this makes these matters clear to all.

Cheers,
XelaG

goober king

Jul 24, 2002, 2:56pm
Whatever you say, Eep.

I've (thankfully) never had to personally deal with you in a customer
capacity, but the way you treated Just In was uncalled for, regardless
of how "little tolerance" you have for questions asked in the "wrong"
medium.

Next time, if it really burns you up that badly when someone posts
suggestions/bug reports in the newsgroups, send the person a private
email explaining your policy, or simply ignore the post outright. But
don't jump down a guy's throat just because he asks a couple innocent
questions. It certainly doesn't make *you* look any better...

[View Quote] > Dear Xelagot users,
>
> As stated on my pages, bug reports (and suggestions) about Xelagots
> are to be sent to my email address
> xelag at 3dee.nl
>
> Most people do that correctly, but some insist in following their own
> ideas about how this should be done, even up to the point of writing
> to me saying "Would it really have killed you to answer my questions
> in the newsgroup so everyone would know where things are at?". It is
> my privilege to decide on these matters. I have a certain degree of
> tolerance for newbies and jounger people, who do not yet know their
> way around, but very little tolerance otherwise. Every bug report or
> suggestion makes me spend time, sometimes a considerable amount, to
> handle it. I do this without charging expenses, but only according to
> my own terms. I also expect politeness from users, even if I do not
> garantee a successful handeling of all matters. But I do try to solve
> bugs and other problems according to my capacity. And I do *not* enter
> into long discussions about why I chose to receive reports only by
> email.
>
> I hope this makes these matters clear to all.
>
> Cheers,
> XelaG
>


--
Goober King
Maybe he's taking PR lessons from JP...
robrod at prism.net

dion

Jul 24, 2002, 4:18pm
*hugs you*
We appreciate your work a lot more than you realize. :-)

[View Quote]

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