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Aug 7, 2001, 11:11pm

Dear Mr. President, Rick Noll,

Perhaps someone said words you did not like. Perhaps they were
frustrated that you have ignored the serious and very real pleas of the
users for many years and that is the cause of their frustration. Perhaps
they are not the majority and that is because the majority has lost hope
in trying and they no longer speak out. Don't be blind to think that
since they still use AW they are happy. They use because there is no
replacement yet but Adobe is on it's way and they have a huge resource
team. Be wise, respect the users words. For many years users have
requested that AW do something to protect people's privacy such as
blocking telegrams and being online without showing on the contact list.
Protecting the hard work of seq creators by encrypting them in the cache
folders and many many more items. AW has completely ignored all of that.
AW has never addressed those security concerns but has attempted to
avoid the users and seek corporate dollars to save it's own butt. There
is nothing wrong with corporate sales unless you are doing it while
ignoring the people's money who brought you to the place you are at now!

I find it hard to believe that you have still not grown to realize that
before any corporation is going to invest in your team, they are going
to research your background. There is almost a 50% ratio out on the net
as far as comments about the company. There are those who are happy
newbies and then there is a vast resource of aggravated unanswered
complaints. That would really make me NOT want to endorse my company's
budget to your team when I reviewed that info. Perhaps I would tell my
team to sit and wait and see if management turns around before I decided
to invest in your software. Why would I think you would treat my company
any differently than you have your users? I have read how companies have
purchased universes for tens of thousands of dollars and have the same
complaints as the $20 user. When I spend $10k with IBM or Sun, they are
always polite and professional and they work toward the needs of their
customers.

In closing, I hope you will make some changes. I hope that the new board
member will listen to these words and invoke some REASON to AW. I hope
the aw users words will be heard and you will not use excuses as you
have for many years. You deserve the flak you receive for your lack of
doing for this long. Suck it up boy and don't let your hurt ego get in
the way of the stockholder's company. You still have all the potential
to grow and achieve a good status. It is a wise man that learns from his
errors. It is a successful one who learns and grows with that knowledge,
then apologizes and moves the company forward to better times. The main
thing that has happened in AW Rick is that you and J.P got salaries and
Criterion sold you their upgrade they made because you had stockholder
cash to spend on it. Poor Roland slaves away with some help from ham it
seems. Roland is not even up to all of AW's features and why should he?
I doubt Adobe is run on a one man knows the whole tamale foundation. In
fact, I know they do not. Maybe reduce your own salary to be able to
hire some customer care specialists and programmers? Maybe step down
before called down at a board meeting? Maybe that is not necessary
yet... you can still turn around and listen. Perhaps change for the
better. You know you could really have a lot to be proud of with AW,
truly proud I mean. Not the current proud that is unwarranted because
the users are still put through neglectful hell because they feel any
hope of their words being heard is years lost!

Oh, yes, for the ego, AW 3.1 is nice. Rotate and all the new Criterion
advancements are nice. Here! Here! for Criterion!!! Here!! Here!! for
Roland and his helper Ham!!! Here!! Here!! for you that you got AW
public!!! and perhaps one day I pray there will be a Here!! Here!!!
for the day AW listened and implemented needed safety and privacy
features among many of the the other cries of it's users. Never could
understand why AW did not license with real player to implement RP here.

I wish you well and I hope you will take time to hear my words through.
From all the letters I have ever seen from you it appears you disregard
words because you see someone get angry with you and your feelings get
hurt and you find excuse to run away from the issues. You have even
suggested them immature and childish. Is that fair to say when running
away from the reality as you have done yourself can be termed the same?

Peace to all...

Oct 12, 2001, 12:09pm

Do Not believe Flagg's Lies to you. Flagg speaks no truth. Flagg did not delete
or ban Grim who has been attacking Insanity's posts. He did not ban Grim who has
been calling the poor girl who was over-derafted hundreds of dollars. Flagg only
banned an honest speaking man who was trying to inform people and force AW to do
the right thing! Insanity was censored! Is Flagg a Nazi Youth? Insanity will
no longer be allowed to offer you free models like the nice Lady Liberty he made
for users because Flagg banned him!. Watch out for AW! They want their evil
ways protected. If you post and they do not approve they will steal your money
and rights. I say let's all contact the ACLU. Was Insanity really banned for
being Jewish? I will never trust AW ever. Flagg in my opinion is a pig. That is
not an attack. These are questions and opinions! Serious ones at that.




[View Quote] > Hi Everyone,
>
> Thank you for taking the time to read this post.
>
> I wanted to correct the inaccuracies in "peace walkers" last post.
>
> The "Insanity" account was blocked from this newsgroup do it's use in
> posting what I felt was a attack on another user. I removed that post and
> banned the "Insanity" account as I said I would in the thread labeled
> "People value". If I had any intention of trying to censor Insanity's
> original post I would have removed it from this newsgroup. I never had any
> intention of doing so as I felt it was important for the community to hear
> both sides and make up their own minds. In addition if I had wanted to
> censor you I would have banned your "peace walker" account as well.
>
> On another note, in case you only see the post by "peace walker" I never
> said, "it's SAFE to send your Credit Card via open e-mail". What I did say
> was, "I feel e-mail is safe enough for me and choose to leave it up to the
> customer as to what methods they prefer and trust."
>
> I hope this clears up any confusion. Thank you again for taking the time to
> read this post.
>
> Sincerely
>
> Tom Fournier
> Customer Service / Sales Manager
> Activeworlds.com Inc.
> 95 Parker St.
> Newburyport, MA 01950
>
> www.activeworlds.com
>
[View Quote]

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